MedizinHub Privacy Policy

By accessing or using the Platform or Services, or by providing us with your information, you confirm that you have the legal capacity to enter into a binding contract under Indian law, specifically the Indian Contract Act, 1872. You acknowledge that you have read, understood, and agreed to the practices and policies outlined in this Privacy Policy and agree to be bound by its terms. You consent to our collection, use, sharing, and disclosure of your information as described in this Privacy Policy. We reserve the right to change, modify, add, or remove portions of this Privacy Policy at our discretion, at any time. Continued use of the App, Services, or Platform following any amendments will be considered your implicit acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed of any changes. If you are accessing or using the Services on the App or the Site from a location outside of India, you do so at your own risk and are solely responsible for complying with any applicable local laws. If you do not agree with any terms or conditions of this Privacy Policy, please refrain from using the Site, App, or any Services. This Privacy Policy may change at any time without prior notice, so we recommend that you check this policy regularly on the Site or App to remain informed of any updates.

Subject to applicable laws, we may, at our discretion, transfer personal information and SPDI to any corporate entity (as defined under the Information Technology Act, 2000) that provides at least the same level of data protection as we do, whether located in India or elsewhere. By using the Site and the App, you consent to our sharing and processing of your personal information and SPDI by third parties, including in locations outside India, provided that they maintain protection standards comparable to those in India or equivalent international standards.

We implement electronic, physical, and procedural safeguards to protect the collection, storage, and disclosure of personal information, including sensitive personal data (SPDI). As part of our security procedures, we may occasionally request proof of identity before disclosing any personal information to you. To safeguard your information during transmission, we utilize Secure Sockets Layer (SSL) software, which encrypts the data you input. We also adhere to international standards for information security management systems. Access to personal information is restricted to our employees and agents who require it to process information on our behalf. These individuals are bound by strict confidentiality obligations and may face disciplinary action, including termination, for failing to comply with these requirements. No employee or administrator will have knowledge of your account password. It is essential for you to protect your account from unauthorized access by securing your password and mobile phone, as outlined in the ‘User Account, Password and Security’ section of the Terms. Please remember to log off from the Site or the App after use. We are not liable for any unauthorized use of your account or password. If you suspect any unauthorized access to your account, you must notify us immediately by sending an email to the contact details provided in the contact section. You agree to indemnify us for any losses incurred due to unauthorized use of your account or password. In certain circumstances, we may not be able to obtain your prior consent before disclosing your information if it is requested by government agencies or required by law during investigations of cyber incidents or criminal prosecutions. Furthermore, we are not responsible for any security breaches or actions taken by third parties, or for events beyond our reasonable control, including government actions, hacking, unauthorized access to data, computer crashes, or poor-quality internet and phone services.

Through the Platform, you have the ability to access various details related to your account and interactions. This includes viewing your personal information and, where applicable, updating, modifying, or deleting data that you’ve provided. You can correct any inaccurate or incomplete personal details, including sensitive personal data, whenever feasible. Additionally, you can choose to opt-out of optional services, such as receiving promotional emails or offers. If you wish to opt-in to these services during sign-up, you will be given the opportunity to do so.

The Platform is only accessible to individuals who can legally form a binding contract under the Indian Contract Act, 1872. If you are under 18 years of age, you are not permitted to use or access our services. If we become aware that anyone under 18 has registered, used the platform, or provided personally identifiable information, we will take steps to delete this information from our systems. Parents or guardians who discover that their child under 18 has gained unauthorized access can contact us at care@medizinhub.com to request the deletion of the child’s personal data.

The Platform may contain hyperlinks to external websites, services, advertisements, or other content (“Third-Party Links”) operated by entities not associated with us. We do not control or endorse the practices or content of these third-party platforms. You acknowledge that we are not responsible for the collection, use, or disclosure of your information by these third parties. Interactions or transactions between you and these third parties are solely your responsibility. We cannot be held liable for any loss, damage, or disputes that arise from such engagements. Additionally, we encourage you to review the privacy policies and terms of these third-party platforms before sharing any personal data, ensuring you make informed decisions when interacting with their services.

Medizinhub retains your data for as long as it is necessary to deliver our products and services, maintain access to our website or mobile application, or fulfill other important purposes such as complying with legal obligations, resolving disputes, and enforcing agreements. The duration for which we retain your data may vary depending on the type of data and its intended use, as well as the applicable legal requirements. Retention periods are therefore subject to variation based on these factors. Even if you request deletion of your data, or if we delete it as part of routine processes, some of your information may still be preserved on backup or archival systems for purposes such as audits, legal compliance, tax requirements, or regulatory needs.

Data collected under this Privacy Notice is stored on servers located within India.

We ensure that the data collected under this Privacy Notice is processed in accordance with both its terms and applicable legal requirements. To provide adequate protection for your data, we have established appropriate written agreements with Medizinhub Entities, Partners, and Service Providers with whom we share your information. These agreements ensure that your data is handled by these parties in compliance with applicable law.

If any court or competent authority determines that any provision of this Privacy Notice, or part thereof, is invalid, illegal, or unenforceable, that provision (or part) will be considered removed to the extent necessary, without affecting the validity of the remaining provisions.

As our business evolves, this Privacy Notice may be updated periodically. We may send email reminders about such updates unless you've opted out. However, we encourage you to frequently review our website and mobile application to stay informed of any changes. Any updates will be effective as soon as they are posted. By continuing to use our website, mobile application, or services following these updates, you agree to the revised terms of the Privacy Notice.

To request to access, review, update, or withdraw your consent for your personal information or to otherwise reach us, please submit a request by e-mailing us at care@medizinhub.com You may contact us for information on Service Providers, Partners with whom we may share your Data in compliance with this Privacy Notice and applicable law. We will respond to your request within 30 days.